Remote monitoring and diagnostics capabilities serve 600+ private, cellular and wireless broadband customers

SCHAUMBURG, IL – 7 March 2007 -- Motorola, Inc. (NYSE:MOT) has expanded the capabilities of its state-of-the-art, centralized Network Operations Center (NOC) and Security Operations Center (SOC) to offer managed services such as remote monitoring and diagnostics for private and public wireless networks, including cellular and wireless broadband systems. These expanded capabilities ensure continuous performance and stability monitoring, immediate event detection and troubleshooting, and technical dispatch services across multiple types of networks.

Historically, Motorola has offered monitoring services for private radio system customers such as municipalities, enterprises and public safety agencies. In 2006, Motorola enhanced its monitoring process and implemented a software solution to manage events for private and public networks, known in the industry as a correlation engine. This new solution provides end-to-end service visibility to rapidly expose and resolve network and security issues. Technologists were required to participate in a six-month training program to help them become experts in detecting, characterizing and responding to issues identified by the correlation engine.

“Motorola’s Network and Security Monitoring services are backed by a set of industry standards designed to assure superior service delivery across key measures in system reliability, routine maintenance, rapid response and restoration,” said David Jones, vice president, Global Services Delivery, Motorola Networks & Enterprise. “In 2005, Motorola’s NOC achieved TL9000 certification to ensure the highest level of quality system management. Likewise, our SOC is on track to achieve certification by mid-year. Today, more than 600 global customers benefit from our NOC/SOC operations.”

One of those customers is Cobb County Department of Public Safety, Georgia, which is managed by Tracy Roberts, radio system manager for Cobb County. Roberts oversees the County’s newly installed digital 800 MHz public safety communications system that serves 2600 county and municipal subscribers across 345 square miles. Roberts is an advocate of Motorola’s real-time monitoring services for Cobb County’s integrated ASTRO trunked voice and data network.

“Before contracting with Motorola’s NOC, we responded to network issues as they occurred and basically operated in a break-fix mode,” said Roberts. “With real-time monitoring services, potential problems are identified quickly before they adversely impact the network or the users of the network. It is a critical management tool that helps maximize system uptime and provides immediate awareness of network problems enabling managers like me to enhance our resolution tactics.”

Co-housed within its NOC, Motorola offers a best of breed Security Operations Center, providing 24x7 security monitoring services. Aided by leading correlation and visualization tools, Motorola’s SOC technologists keep a proactive eye on customers’ networks – as well as Motorola’s -- to quickly detect and characterize suspicious and malicious activity and respond intelligently. Early detection and rapid characterization are key to identifying and responding to trouble before users and vital services are impacted – critically important to global companies like Motorola.

Motorola manages its own IT security operations in-house, monitoring more than 69 locations globally. Due to the enormous investment in cost, most companies don’t manage their own security, according to Jones, they outsource it.

“Our capabilities and expertise demonstrate our ability to scale and provide high performance monitoring to customers on a global basis,” he said.

About Motorola
Motorola is known around the world for innovation and leadership in wireless and broadband communications. Inspired by our vision of seamless mobility, the people of Motorola are committed to helping you connect simply and seamlessly to the people, information and entertainment that you want and need. We do this by designing and delivering "must have" products, "must do" experiences and powerful networks -- along with a full complement of support services. A Fortune 100 company with global presence and impact, Motorola had sales of US $42.9 billion in 2006. For more information about our company, our people and our innovations, please visit http://www.Motorola.com.

Source: Motorola